What do I get when I purchase Solé Shipping Protection? When orders are placed with the purchase of Solé Shipping Protection, all lost, damaged, or stolen items are taken care of with the help of our Solé customer service team. Tired of being redirected to 3rd party shipping protection providers who require police reports and daunting email chains? When a claim is filed with Solé Shipping protection, Solé will refund or reship the missing item, giving you confidence in knowing your order will arrive safely.
Does Solé cover porch pirating / stolen items? Yes! When orders are placed with the purchase of Solé Shipping Protection, any items stolen off of your porch is covered by Solé, even after the item is marked as delivered. *Please note that all e-bikes will require a signature for delivery. Solé Shipping Protection does not cover a porch pirated or stolen e-bike.
How do I file a claim for my lost, damaged, or stolen order? If you opted to secure your order with Solé Shipping Protection at checkout, please email our customer support team at customerservice@solebicycles.com with your order number, any pictures that can help identify the damage, and an explanation of the issue and we'll be sure to assist you in resolving your claim.
How quickly do I need to file a claim for my lost, damaged, or stolen order? Immediately! We suggest at the first moment you think something is wrong, initiate a claim with us. We offer a 15 day window of time from the moment your order has been marked delivered. Base this off of the actual or estimated delivery date provided with your tracking number.
How much does Solé Shipping Protection cost? The cost is only 2% of the cart value or .98 cents if the order value is under $100 to fully protect your order from being lost, damaged, or stolen during the shipping process. *Please note that all e-bikes will require a signature for delivery. Solé Shipping Protection does not cover a porch pirated or stolen e-bike.
