We should be able to answer the majority of your questions below. If you are still unable to find what you're looking for, feel free to reach out to customerservice@solebicycles.com and we will gladly help you out.
PRODUCT QUESTIONS
Usually, it’s better to get a frame that is a little too small than one that is too large. You can adjust some of the moving parts like the seat and handlebars to make the frame the perfect size for you. Please see the diagram below, along with detailed specs by collection located on each product page to find your frame size.
DETERMINING YOUR FRAME SIZE
Measurement Areas
| Frame Size | Rider Height Range | Rider Min Inseam | Top Tube Height |
|---|---|---|---|
| 49 cm // 19” | 5’0” - 5’5” // 152 - 165 cm | 31” // 79 cm | 30” // 76 cm |
| 52 cm // 20” | 5’6” - 5’9” // 167 - 175 cm | 32” // 81 cm | 31” // 79 cm |
| 55 cm // 21” | 5’10” - 6’1” // 177 - 185 cm | 33” // 84 cm | 32” // 82 cm |
| 59 cm // 23” | 6’2” + // 188 + cm | 34” // 88 cm | 33” // 86 cm |
| Frame Size | Rider Height Range | Rider Min Inseam | Top Tube Height |
|---|---|---|---|
| 49 cm // 19” | 5’0” - 5’5” // 152 - 165 cm | 31” // 79 cm | 30” // 76 cm |
| 52 cm // 20” | 5’6” - 5’9” // 167 - 175 cm | 32” // 81 cm | 31” // 79 cm |
| 55 cm // 21” | 5’10” - 6’1” // 177 - 185 cm | 33” // 84 cm | 32” // 82 cm |
| 59 cm // 23” | 6’2” + // 188 + cm | 34” // 88 cm | 33” // 86 cm |
| Frame Size | Rider Height Range | Rider Min Inseam | Top Tube Height |
|---|---|---|---|
| ONE SIZE | 5’ 4”+ // 162+ cm | 28 1/4” // 72 cm | 27 1/4” // 69 cm |
| Frame Size | Rider Height Range | Rider Min Inseam | Top Tube Height |
|---|---|---|---|
| ONE SIZE | 5’ 4”+ // 162+ cm | 28 1/4” // 72 cm | 27 1/4” // 69 cm |
| Frame Size | Rider Height Range | Rider Min Inseam | Top Tube Height |
|---|---|---|---|
| ONE SIZE | 5’ 4”+ // 162+ cm | 32” // 81 cm | 31” // 79 cm |
| Frame Size | Rider Height Range | Rider Min Inseam | Top Tube Height |
|---|---|---|---|
| ONE SIZE | 5’ + // 152+ cm | 29” // 72 cm | 28” // 71 cm |
IMPORTANT NOTES
For more sizing questions, please contact
1-844-336-SOLÉ or customerservice@solebicycles.com
Check out this link from the Explore Thousand Helmets website: https://www.explorethousand.com/pages/fit-guide Unfortunately, Explore Thousand does not ship to Canada. While we do ship our bicycles and accessories to Canada, if your cart contains a Thousand Helmet, you will not be able to proceed at checkout.
In short, unicorns and rainbows…. But seriously all Solé Bicycles come standard with a durable hi-tensile steel frame and industry standard components. The whole bicycle weighing in at a light 26lbs. Our frames and forks are built and assembled by hand. They are made from post-consumer recycled Hi-Tensile steel, trying to stay as green as possible. They are TIG welded for maximum durability. All our bicycles are built to last, and we stand behind every product we make with our Solé guarantee.
A flip-flop hub (as shown below) comes standard on all of our Fixed Gear and Single Speed bicycles. The flip flop hub allows you to ride either Fixed Gear or Single Speed just by rotating the back wheel. Some of you may not even yet know the difference… yet.
Single Speed means you are riding with just one gear, kind of like a beach cruiser, but you can coast, chillout, and relax while riding. You will use the front brake as your primary means of slowing or stopping. The front brake is more than enough power to slow or stop you down even the biggest of hills, and our geometry is designed so that no matter how hard you brake, you won’t flip over.
Fixed Gear means the bicycle is in movement only when you are. In other words, you cannot coast riding fixed. Some of you may be asking, “Why would I ever want to ride a bike like that?” It’s a matter of personal preference, and once people ride their bicycle fixed, they usually don’t ever go back. You feel extremely connected to the road and have complete control over your bicycle, not to mention you can do some radical maneuvers and ride at high speeds.
When flipping from a Single Speed drivetrain to a Fixed Gear drivetrain, it is recommended to tighten the Fixed Gear cog and lock ring prior to flipping the wheel over to the Fixed Gear drivetrain. Stripped hub threads on the fixed hub portion are not covered under warranty after long term use before flipping.
Again, the radness of a Solé with flip flop hub technology is that your new bicycle, is kind of like getting two bicycles in one!
A coaster brake (as shown below) comes standard on all of our City Cruiser & Coastal Cruiser Bicycles. The coaster brake allows you to cruise around the streets in an efficient cruiser style, you will be able to coast, then when it comes time to slow or stop, you simply pedal backwards which triggers the brake to slow or stop.
All bicycles will come as is. If you are interested in customization, (e.g. changing saddle color, handlebars, rims, etc.) you would purchase the desired accessory in addition to the bicycle. Once shipped, you would swap out the parts as desired. If you are local to one of our retail locations, we can offer swap outs for an applicable fee.
We encourage customizing your Solé and sharing how you made it unique by tagging your custom bike on social with @solebicycles #AboveTheBars!
Link to Kickstand Installation Guide
Link to Solé Bicycle Build Guides
ORDER QUESTIONS
Everything, literally everything... Visa, American Express, Paypal, MasterCard, Bitcoin, Dogecoin, Cash, Checks, or Trades. We only can accept one discount code per order. If you use two discount codes we will only honor the code that offers the highest discount. Discount codes do not apply to on site promotions.
OHHHH NOOOOO!!!!! If you ordered the wrong frame size, let us know ASAP by sending your order number to customerservice@solebicycles.com. We offer a flat rate shipping charge of $30.00 each way if you decide you want to make an exchange. Otherwise, returning the bicycle without an exchange will be $45.00 for a return shipping label.
You can not use multiple discount codes on an order. Only one discount code can be used per order. Discount codes will not work on already discounted items.
Solé Bicycles provides its bicycle frames and forks with a five (5) year warranty against material and workmanship defects. This warranty does not cover bicycle components, parts, accessories, paint or decals, and can be void if the bicycle was improperly assembled, has been modified or has been subject to beyond normal wear and tear. This warranty does not cover return shipping to Solé, nor does it cover any labor involved in frame, fork or other component replacement. Product defects must be confirmed by either photograph or a professional bicycle mechanic. This warranty is valid only for original owners in the United States.
All bicycles will come as is. If you are interested in customization, (e.g. changing saddle color, handlebars, rims, etc.) you would purchase the desired accessory in addition to the bicycle. Once shipped, you would swap out the parts as desired. If you are local to one of our retail locations, we can offer swap outs for an applicable fee.
We encourage customizing your Solé and sharing how you made it unique by tagging your custom bike on social with @solebicycles #AboveTheBars!
We’re so sorry about that! If possible, we recommend you check around the delivery location (think: porch, garage, side or back door) and inquire with neighbors.
Sometimes a carrier marks a package as delivered in error. This is often resolved at the end of the following day and almost always within 2 days. If you haven’t received your order within 2 days of the carrier marking your order as delivered, please email customerservice@solebicycles.com with your order number for the quickest resolution. If you purchased Route Shipping Insurance, we suggest filing a claim right away in case the missing items were in fact lost or were porch pirated. Route will require a police report for the missing items as well.
Some orders will ship in multiple packages. If you received more than one tracking number, or a master tracking number with sub tracking numbers (you'll see those on the FedEx tracking page), that means your order shipped as multiple parcels. Sometimes one package arrives before the others. Be sure to check each individual tracking number for their respective shipping timelines.
If the tracking links indicate that all shipments on the order have been delivered, it is possible that part of the order was left out in error. We’re so sorry for that inconvenience! For the quickest resolution, please email customerservice@solebicycles.com with your order number and pictures of what you've received.
If one item on your order is a presale item, then the entire order will be held up until the order can be fulfilled in full. We can split orders upon request. If you would like to spit-ship your order to receive in-stock items sooner than presale items, please email customerservice@solebicycles.com with your order number and split order request, and we will be happy to accommodate.
SHIPPING QUESTIONS
Your Solé will come in a large brown box plastered with some awesome art across it. You won’t miss it- and your mailman will probably hate you. Your bicycle will come 90% assembled. Assembly is super simple. You need to screw in the pedals, handlebars, install the front rim, drop the seat in, and put some air in the tires. You will need a few tools for assembly– don’t worry they all come in the box! We recommend going to your local bicycle shop to have them check it out, but you can totally do it yourself.
*COVID-19 SHIPPING UPDATE*
We are currently experiencing a higher than normal volume of orders at this time. We thank you for all of the support, but due to this volume, our warehouse is experiencing an extra 1 - 2 days to process your order.
Coincidently, FedEx has a higher than normal shipping volume which paired with extra handling precautions, has added 1-3 days to the shipping timeline.
We apologize for any delay getting you your new Solé, but want to assure you that we are doing our best to get your orders out as quickly as possible. Thank you for your patients and as always, we're here to answer any of your questions.
Orders will ship in about 1-3 business days after you place your order. Our warehouse operates 9am-5pm Monday-Friday excluding national holidays. You will receive an automated tracking email as soon as your order leaves our warehouse. Please check your spam/ junk folder as sometimes that tracking email ends up in there.
Our orders ship Fed Ex Ground from zip code 91761. Once shipped, orders deliver in 1-5 business days depending on your destination zip code. A signature is not required for delivery. Check out the Fed Ex Ground shipping map for an estimated shipping timeline on your order.
Our bicycles are shipped via FedEx, shipping directly to your door from our California warehouse. FedEx does not require a signature upon delivery. We offer flat rate shipping for $30.00 on all bicycles anywhere in the contiguous United States (Lower 48). A $15.00 shipping fee will be applied to any accessory order under $150.00. If you have any shipping questions please send them to customerservice@solebicycles.com
*If you are purchasing a product with a discount over 20%, additional shipping charges may apply
When orders are insured with Route, all lost, damaged, or stolen items are taken care of with a seamless one-click claims process. When a claim is filed with Route, Route will refund or reorder the item in 24 hours, giving you confidence in knowing your order will arrive safely.
Does Route cover porch pirating / stolen items?
Yes! When orders are insured with Route, any items stolen off of your porch is covered by Route, even after the item is marked as delivered.
How do I file a claim for my lost, damaged, or stolen order?
If you opted to insure your order with Route at checkout, Route will have sent you an email after checkout. In that email, you will find the information you need in order to file a claim. You can also go to route.com to file a claim.
Is Route a licensed insurance company?
Yes. Not only is Route a licensed insurance company, they knew they had to get the biggest name in shipping insurance as a partner to roll out a marquee product and secured Lloyds of London as their insurance partner.
How Quickly do I need to file a claim for my lost, damaged, or stolen order?
Immediately! We suggest at the first moment you think something is wrong, initiate a claim with Route. Route has a 15 day window of time from the moment your order has been marked delivered. Base this off of the estimated delivery date provided with your tracking number. For more details on Route's Policy explaining their timelines in depth, please click here.
How much does Route cost?
The cost is only around 1.5% of the cart value or .98 cents if the order value is under $100 to fully protect your order from being lost, damaged, or stolen during the shipping process.
Route Terms and Conditions
https://route.com/page-conditions/
At this time, we are only shipping internationally to Canada. We also ship to Alaska and Hawaii. Shipping costs will be automatically calculated based on the items in your cart and the shipping address entered on the order.
We’re so sorry about that! If possible, we recommend you check around the delivery location (think: porch, garage, side or back door) and inquire with neighbors.
Sometimes a carrier marks a package as delivered in error. This is often resolved at the end of the following day and almost always within 2 days. If you haven’t received your order within 2 days of the carrier marking your order as delivered, please email customerservice@solebicycles.com with your order number for the quickest resolution. If you purchased Route Shipping Insurance, we suggest filing a claim right away in case the missing items were in fact lost or were porch pirated. Route will require a police report for the missing items as well.
Some orders will ship in multiple packages. If you received more than one tracking number, or a master tracking number with sub tracking numbers (you'll see those on the FedEx tracking page), that means your order shipped as multiple parcels. Sometimes one package arrives before the others. Be sure to check each individual tracking number for their respective shipping timelines.
If the tracking links indicate that all shipments on the order have been delivered, it is possible that part of the order was left out in error. We’re so sorry for that inconvenience! For the quickest resolution, please email customerservice@solebicycles.com with your order number and pictures of what you've received.
If one item on your order is a presale item, then the entire order will be held up until the order can be fulfilled in full. We can split orders upon request. If you would like to spit-ship your order to receive in-stock items sooner than presale items, please email customerservice@solebicycles.com with your order number and split order request, and we will be happy to accommodate.
COMPANY QUESTIONS
Solé was started by a group of college friends, in Southern California, who became infatuated by fixies and the locals riding them by our school. We couldn’t figure out why they were so expensive so we trekked the globe in hopes of creating and selling a well-built, fun to ride, beautiful, and affordable bicycle. We love the idea of commuting by cycle, staying healthy and ditching the car, in combination of the fixie culture.
Check out our Return Policy.
Solé Bicycles provides its bicycle frames and forks with a five (5) year warranty against material and workmanship defects. This warranty does not cover bicycle components, parts, accessories, paint or decals, and can be void if the bicycle was improperly assembled, has been modified or has been subject to beyond normal wear and tear. This warranty does not cover return shipping to Solé, nor does it cover any labor involved in frame, fork or other component replacement. Product defects must be confirmed by either photograph or a professional bicycle mechanic. This warranty is valid only for original owners in the United States.
