Return Policy

14 Day Hassle-Free Returns

If your item was ordered within 14 days in the USA, you can receive a full refund if the bike is unused, unridden, and packaged or re-packaged in the original box like-new. Otherwise, you will receive store credit. Please email customserservice@solebicyles.com with your name and order number, and we will issue a return label for a flat fee of $45.00. You may elect to arrange shipping yourself.

All returned bicycles are subject to a shipping fee of $45

15-30 Day Returns

If your item was ordered within 15-30 days, you can receive store credit pending inspection from our technicians. Refunds can not be granted for merchandise unsuitable for resale. Merchandise that has been used, marked, scratched, or damaged by the customer will receive partial refund pending technician inspection.

All returned bicycles are subject to a shipping fee of $45

2 Weeks to Process

From start to finish-line, please give your refund 14-21 days to find its way back to you.

Shipping Fee

All bicycles returned will have a $45 shipping fee deducted from the refund.

What Items are Returnable?

Like-New items in original packaging that were purchased in the last 30 days.

What Items are Non-Refundable?

  • Sale Items or items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Damages from an improper assembly.

There's Something Wrong with my Order

Did your bike arrive damaged?! No need to return your whole bike, just shoot us an email to customerservice@solebicycles.com with your order number and picture of the damaged parts and we can get those new parts sent out for you right away! If professional installation of replacement parts is required, please send us the receipt from the shop and we can reimburse you for the cost to your original form of payment used on the order.

If you've received your item and something is wrong for the following reasons:

  • Damaged In Shipment
  • Items Missing / Extra Items / Wrong Items Sent

Please send photos of the damaged item, any damaged packaging, and the shipping label to customerservice@solebicycles.com. Be sure to include your name and order number within 30 days of placing your order, and our customer service agents will work with you to correct the issue.

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