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Join the Team
CURRENT OPENINGS
VENICE RETAIL SHOP & SERVICE FULL-TIME
REQUIRED QUALIFICATIONS
• Strong customer service skills and experience
• Inventory management and merchandising experience
• Proficient bike mechanic skills (at least 2 years professional shop experience)
• Experience managing staff or comparable experience in a leadership role
• Highly organized, creative, and detailed oriented
• Strong communication and interpersonal skills, including conflict resolution
• Maintain and uphold Solé Bicycles consistent Retail customer experience
DESIRED QUALIFICATIONS
• Expert level bike mechanic skills, experience with full bicycle build outs
• Experience in forward brand facing bike shops (Giant, Raleigh, Public, Linus, etc.)
• Online Retail and Shopify Experience preferred
• Desire to be an ambassador in the community and help run local events
• Familiar with Zendesk or other centrally integrated Custom Service platforms preferred
LOCATIONS
• Venice Beach Location
• Possible USC Village Location
PAY
• Based on previous experience
SCHEDULE
• FULL TIME
• Holidays
• Monday to Friday
• Weekends
PRIMARY RESPONSIBILITIES
Manage daily Bike Shop operations (60%)
• Oversee the scheduling of work (repair, maintenance, walk-in, and bike building)
• Oversee the ordering and pricing of supplies, parts, and accessories
• Oversee custom bike buildouts for Solé HQ and community partners
• Manage existing service contracts with local hotel and business partners
• Ensure a clean and organized work environment in the shop and storage areas
• Provide quality assurance: Check over completed bikes before they go to customers
• Manage daily cash flow and regular deposits
• Be the point of contact for all shop related issues and respond to any inquiries in a prompt professional manner
Customer Service (20%)
• Be a central part of the HQ Customer Service response team on Zendesk and efficiently manage any tickets related to service issues
• Work with Solé HQ to create an efficient work flow on the Zendesk Platform
• Consistently be on ZenDesk live chat during the day
Operations and Marketing (20%)
• Oversee the development of the Solé Bicycles shop business plan and participate in HQ annual business planning
• Work with Solé HQ to ensure annual shop budget, sales goals, and resource allocations are met.
• Participate in Monthly Operations meetings
• Oversee shop communications with customers, volunteers, media, and the public including social media and website.
• Be an ambassador in the local community and involved in local business outreach.
• Be the central point of contact for Solé Bicycles brand building events based out of the Venice Retail shop.
Please email your resumé and any other relevant information to:
EMAIL: customerservice@solebicycles.com
SUBJECT: VENICE RETAIL SHOP & SERVICE FULL-TIME
BICYCLE TECHNICIAN / RETAIL SALES PART-TIME
WHAT YOU'LL DO
As a Solé Bicycle Technician, no day will be the same as the previous. We expect you to care for bikes so their owners love riding them. You will diagnose repairs and work with all kinds of bikes, plus you’ll be the first to have your hands on our brand new models before they hit the retail floors. Most importantly, you’ll help build relationships with people who trust us to keep their bicycles in tip-top shape. Our community means the world to us and we strive to provide them with the best possible service experience.
WHAT WE'RE LOOKING FOR
We’re looking for a teammate with excellent customer service skills, a willingness to learn, and a real motivation to build your skills as a technician. Since you will constantly be speaking with customers to evaluate their bicycles and recommend rides and repairs, we value energetic hospitality skills above prior shop experience. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.
LOCATIONS
• Venice Beach Location
• Possible USC Village Location
HOURS
• Between 20-40 hours per week
PAY
• Based on previous experience
SCHEDULE
• Holidays
• Monday to Friday
• Weekends
WHAT YOU'LL BRING TO THE TEAM
• Strong customer service skills and experience
• Inventory management and merchandising experience
• Proficient bicycle mechanic skills (at least 2 years professional shop experience) - not mandatory
• Experience working with teams
• Highly organized, creative, and detail-oriented
• Strong communication and interpersonal skills, including conflict resolution
• Maintain and uphold Solé Bicycles' consistent retail customer experience. Our customers are our Solé Family.
BONUS QUALIFICATIONS
• Expert-level bike mechanic skills, experience with full bicycle build-outs
• E-commerce and Shopify experience preferred
• Familiar with Zendesk or other centrally integrated customer service platforms preferred
PRIMARY RESPONSIBILITIES
Manage daily Bike Shop operations (65%)
• Assist in the scheduling of work (repair, maintenance, walk-in, and bike building)
• Assist in the ordering and pricing of supplies, parts, and accessories
• Ensure a clean and organized work environment in the shop and storage areas
• Provide quality assurance: Check over completed bikes before they go to customers
• Assist in managing daily cash flow and regular deposits
• Assist as a point of contact for all shop related inquiries and respond to them in a prompt and professional manner
Customer Service (35%)
• Be a central part of the customer service response team on Zendesk and efficiently manage any tickets related to service inquiries
• Work with Solé HQ to keep an efficient workflow on the Zendesk platform
Please email your resumé and any other relevant information to:
EMAIL: customerservice@solebicycles.com
SUBJECT: Bicycle Technician / Retail Sales Part-Time