Questions & Answers

Who are we?

Answer: Solé was started by a group of college friends, in Souther California, who became infatuated by fixies and the locals riding them by our school. We couldn’t figure out why they were so expensive so we trekked the globe in hopes of creating and selling a well-built, fun to ride, beautiful, and affordable bicycle. We love the idea of commuting by cycle, staying healthy and ditching the car, in combination of the fixie culture.

What size Solé should I ride?

Answer:

Size Chart

Usually, it’s better to get a frame that is a little too small than one that is too large. You can adjust some of the moving parts like the seat and handlebars to make the frame the perfect size for you. Please see the diagram above and located on each product page to find your frame size.

What are the shipping policies?

Answer: Our bicycles are shipped via Fedex, arriving within 3-5 days after your purchase is processed, shipping directly to your door from our California warehouse. We ship anywhere in the contiguous United States (Lower 48) for a flat rate of $35 bucks. If you have any shipping questions please send them to support@solebicycles.com.

How will my Solé arrive?

Answer:



Your Solé will come in a large brown box plastered with some awesome art across it. You won’t miss it- and your mailman will probably hate you. Your bicycle will come 85% assembled. Assembly is super simple. You need to screw in the pedals, handlebars, install the front rim, drop the seat in, and put some air in the tires. You will need a few tools for assembly– don’t worry they all come in the box! We recommend going to your local bicycle shop to have them check it out, but you can totally do it yourself.

What are Solé Bicycles made of?

Answer:In short, unicorns and rainbows…. But seriously all Solé Bicycles come standard with a durable hi-tensile steel frame and industry standard components. The whole bicycle weighing in at a light 26lbs. Our frames and forks are built and assembled by hand. They are made from post-consumer recycled Hi-Tensile steel, trying to stay as green as possible. They are TIG welded for maximum durability. All our bicycles are built to last, and we stand behind every product we make with our 30-Day money back guarantee.

What is a flip-flop hub?

Answer:



A Flip-flop hub (as shown above) comes standard on all of our Fixed Gear and Single Speed Bicycles. The Flip Flop hub allows you to ride either fixed gear or single speed just by rotating the back wheel. Some of you may not even yet know the difference… yet.

Single Speed means you are riding with just one gear, kind of like a beach cruiser, but you can coast, chillout, and relax while riding. You will use the front break as your primary means of slowing or stopping. The Front Break is more than enough power to slow or stop you down even the biggest of hills, and our geometry is designed so that no matter how hard you brake, you won’t flip over.

Fixed Gear means the bicycle is in movement only when you are. In other words, you cannot coast riding fixed. Some of you may be asking, “Why would I ever want to ride a bike like that?” It’s a matter of personal preference, and once people ride their bicycle fixed, they usually don’t ever go back. You feel extremely connected to the road and have complete control over your bicycle, not to mention you can do some radical maneuvers and ride at high speeds.

Again, the radness of a Solé with flip flop hub technology is that your new bicycle, is kind of like getting two bicycles in one!

What is a coaster brake?

Answer:



A coaster brake (as shown above) comes standard on all of our City Cruiser Bicycles. The coaster brake allows you to cruise around the streets in an efficient cruiser style, you will be able to coast, then when it comes time to slow or stop, you simply pedal backwards which triggers the brake to slow or stop.

30-Day Money Back Guarantee?

Answer:



Here at Solé we stand behind every bicycle we make, and want you to know we are willing to prove it. With that in mind all bicycles on our web store come with a 30 Day Money Back Guarantee + MORE.

If you're not stoked on your bike in 30 days, return it for a full refund and receive a $50 Amazon Gift Card for your troubles. The graphic above states all the details! *Does not apply to international orders*

What forms of payment do we accept?

Answer:Everything, literally everything... Visa, American Express, Paypal, MasterCard, Bitcoin, Dogecoin, Cash, Checks, or Trades. We only can accept one discount code per order. If you use two discount codes we will only honor the code that offers the highest discount. Discount codes do not apply to on site promotions.

Ordered the wrong size by accident?

Answer:OHHHH NOOOOO!!!!! If you ordered the wrong frame size, let us know ASAP by sending your order number to support@solebicycles.com. We’ve got you covered, but depending on how long you wait there may be a small restocking fee.

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